Privacy policy

Privacy Policy

Last Updated: March 2026

Map Your Story Studios, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, access our Platform (including Membership.io and any other delivery platform we use), register for or purchase any of our Offers, or otherwise interact with us.

By using the Platform or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Platform or services.

This Privacy Policy is incorporated by reference into our Terms of Service. Capitalized terms not defined here have the meanings given to them in our Terms of Service.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Register for an account or create a profile on the Platform
• Purchase or register for a challenge, course, membership, or other Offer
• Download a free resource or opt-in to our email list
• Contact us via email, contact form, or other communication channel
• Participate in community spaces, forums, or comment sections
• Complete surveys, worksheets, or other interactive content

This information may include your name, email address, billing address, payment information (processed by our third-party payment processor — we do not store full payment card details), and any content you voluntarily submit.

B. Information Collected Automatically

When you visit our website or use the Platform, we and our service providers may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Clickstream data and interaction data

This information is collected through cookies, pixel tags, web beacons, and similar tracking technologies. See Section 6 (Cookies & Tracking Technologies) for more detail.

C. Information from Third Parties

We may receive information about you from third-party services we use to operate our business, such as payment processors, website, email marketing platforms, course delivery platforms (including Membership.io), and social media platforms if you interact with us there.

2. How We Use Your Information

• We use the information we collect for the following purposes:
• To create and manage your account and provide you access to purchased content
• To process payments and fulfill your orders
• To deliver a course and any other Offers you have purchased or enrolled in
• To send you transactional emails (receipts, access confirmations, support responses)
• To send you marketing emails, newsletters, and promotional content about our Offers — you may opt out at any time
• To improve the Platform, develop new content, and understand how users engage with our materials
• To monitor and enforce compliance with our Terms of Service and community guidelines
• To comply with legal obligations and respond to lawful requests from authorities
• To protect the security and integrity of the Platform and our business

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

A. Service Providers

We share information with trusted third-party vendors and service providers who assist us in operating our business. These may include:

• Payment processors (e.g., Stripe, PayPal, or similar)
• Email marketing platforms (e.g., ConvertKit, ActiveCampaign, or similar)
• Course and membership delivery platforms (e.g., Membership.io)
• Website hosting and analytics providers
• Customer support tools

These service providers are authorized to use your information only as necessary to provide services to us and are bound by confidentiality obligations.

B. Social Media Pixels & Advertising

We may use social media pixels (such as Meta/Facebook Pixel) and similar technologies on our website and Platform. These tools allow social media platforms to recognize your device and show you targeted advertising when you visit those platforms. By using our website, you consent to this use. You can opt out through your social media account's ad settings.

C. Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government inquiry. We may also disclose information when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

D. Business Transfers

In the event of a merger, acquisition, sale of assets, or reorganization of our business, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4. Email Marketing & Communications

By providing your email address — whether through a purchase, free download, opt-in form, or account registration — you agree to receive communications from us. These may include:

• Transactional emails related to your purchase or account (these cannot be opted out of)
• Educational content, tips, and resources related to story mapping and writing
• Promotional emails about our current and future Offers

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any of our emails or by contacting us directly. Please allow up to 10 business days for your request to be processed. Unsubscribing from marketing emails will not affect transactional communications related to active accounts or purchases.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account or personal data, we will honor that request to the extent required by applicable law. Note that some information may be retained in backup systems or where legally required even after deletion.

6. Cookies & Tracking Technologies

We and our service providers use cookies, pixels, and similar tracking technologies to collect information about your interactions with our website and Platform. These technologies help us:

• Keep you logged in to your account
• Remember your preferences
• Analyze website traffic and user behavior
• Deliver targeted advertising on social media platforms

Most web browsers allow you to control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Platform. For social media pixel opt-outs, please refer to the privacy settings of the relevant platform (e.g., Facebook, Instagram).

7. Third-Party Links & Services

Our Platform may contain links to third-party websites, tools, or services (such as podcast platforms, social media pages, or affiliate resources). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of those sites.

8. Children's Privacy

Our Platform is intended solely for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately.

9. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and are not responsible for breaches outside our reasonable control.

You are responsible for maintaining the security of your account credentials. Please notify us immediately at [INSERT EMAIL] if you suspect unauthorized access to your account.

10. Your Rights & Choices

Depending on where you are located, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete data
• Deletion: The right to request deletion of your personal information, subject to legal exceptions
• Opt-Out of Marketing: The right to unsubscribe from marketing communications at any time
• Data Portability: The right to receive your data in a portable format where technically feasible

To exercise any of these rights, please contact us at support@mapyourstorystudios.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a CCPA request, contact us at hello@mapyourstorystudios.com.

European / UK Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal information is generally your consent, the performance of a contract with you, or our legitimate business interests. You have the right to lodge a complaint with your local data protection authority. For GDPR-related inquiries, contact us at hello@mapyourstorystudios.com.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification. Your continued use of the Platform after any changes constitutes your acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Map Your Story Studios, LLC

Email: hello@mapyourstorystudios.com.

Mailing Address: 1900 W Carla Vista Dr #6153, Chandler, AZ, USA

Website: https://mapyourstorystudios.com